Transcripts and recordings

Every agent call is saved, including phone calls, Playground previews, and WebSocket sessions. Calls that connect include a transcript and recording; a call that fails before connecting, such as an unanswered outbound call, has neither.

In the Playground

Open Calls and select a call to see its details, transcript, and metrics.

With the API

Use these endpoints to list calls, read a call’s transcript, download its recording, and delete its data.

Endpoint	Returns
`GET /agents/calls`	An agent’s calls. Pass `agent_id`, or `batch_id` for a batch, and add `expand=transcript` to include transcripts.
`GET /agents/calls/{call_id}`	The call, with its status, `end_reason`, summary, phone numbers, and transcript. Turns that invoke tools include `tool_calls`.
`GET /agents/calls/{call_id}/audio`	The recording as WAV, once the call has ended. Returns `404` if there’s no recording.
`DELETE /agents/calls/{call_id}`	Permanently deletes a completed or failed call’s transcript, recording, summary, metadata, dynamic variables, phone numbers, and metric results. The call record stays, with `redacted_at` set.

To receive calls as they happen instead of polling, use call webhooks.

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Agent management

Tools

Audio integration

Telephony

Evaluations

Migration

Transcripts and recordings

In the Playground

With the API

​In the Playground

​With the API

In the Playground

With the API